Substance Use

Drug & Alcohol Rehab Admissions Process

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The first step in seeking drug and alcohol addiction treatment is deciding that you’re ready to change your life. The second step is reaching out. Knowing that you need help in treating your substance use disorder and taking action to make a change are two different things.

In many cases, an individual is fearful of reaching out for help—fearful of the unknown. It is important for them to know that they are not alone. They are certainly not the only ones facing this type of issue, and caring professionals at our substance use rehabilitation admissions can help them overcome this problem.

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Substance Use Rehab Admission

Once you make the decision to get help for your addiction, you may be unsure of where to go or what to do next. Reaching out to a leading addiction treatment center is where the journey begins. The addiction recovery process begins with a phone call. While it can seem easier said than done, one phone call can change your life and the lives of those you love most.

Do not worry if you are unsure about calling and fear uncomfortable questions or extended probing interviews with in-depth details requested about your addiction. Many of our admissions representatives are in recovery and have been through this process themselves. To learn more, call Zinnia Health at (855) 430-9439.

The path to sobriety begins with an open, honest conversation. An admission representative simply wants to know your story and how substances are currently affecting you and your loved ones. It is essential to know each person’s backstory to help provide them with the best-personalized services and treatment.

There are many questions surrounding recovery treatment. It is natural to want to get answers right away so you can ease your mind and know what to expect from the journey during treatment. From living concerns to payment options, substance use treatment centers ease your worries and help you begin your journey to a sober, happy, and healthy life.

The following intake process is designed to give the fastest, most attentive results to help start the road to recovery right away.

Step 1: The Initial Call

The admissions process begins with a phone call you make to our center. When you call Zinnia Health, you will be greeted on the other line by one of our experienced, helpful staff members. They are highly skilled at handling these situations and will listen attentively to give each caller the caring attention necessary to help them through the process. During this call, you will work with them to gather the important information to create your individual intake assessment.

Customized addiction recovery treatment plans are our specialty. That means that addiction specialists will hear from you and then develop a plan of action specific to your needs. They realize that customizing your treatment plan is the best way to begin the healing journey and take into consideration all the factors related to the caller.

drug and alcohol rehab admissions infographic

Substance of Choice and Your History with Substance Use

The center will ask questions about your specific history and request information about the frequency of use, the type of alcohol and drugs you use regularly or occasionally, along with details related to an effort to recover or times when the alcohol and drug use escalated and created a dangerous situation. This discussion can include instances of overdoses, hospitalization, and other health problems created as a result of use.

Your Current Living Environment

To provide the best treatment solutions for each patient and determine eligibility, the intake professional will ask about the current living environment or conditions. That means finding out where you live, who you live with, or if you have specific location issues.

Some users may have multiple living environments or have specific situations that affect their addiction. The more you can share about your environment and the surrounding situations, the better a treatment center can understand your needs and take the proper approach.

Medical History

Your medical history is essential to ensure your best results while taking into account any potential complications or conditions to address. In many cases, your medical history will determine the course of action that a substance use treatment facility might take to help you get on the path to recovery. It is important to be honest and open about your medical history.

Your well-being and success depend partially on taking those factors into account and ensuring you seek treatment safely and effectively. Every person has their own unique medical history and medical needs. Make sure to provide any and all details and provide any requested information.

Mental Health History

Mental health history is another key to helping create the best course of treatment for each patient. Medical staff consider your mental health and any related factors that may contribute to alcohol and drug use. These factors help outline the best treatment plan tailored to your specific needs.

Make sure to provide details about diagnosis and prescribed medications whether or not you are currently taking those medications. Other additional details might be necessary to help provide the best care.

Eating Disorder History

If you have had or currently have an eating disorder such as binge eating, anorexia, or bulimia, you must let the intake professional know as that affects the process of treatment.

These conditions need special consideration to ensure you the compassionate and caring attention you need while in treatment and embarking on your journey to sobriety.

Any Additional Medical Information

More is more. Try to be open and honest and let them know everything that impacts your life. Some factors need special consideration and can affect the treatment plan and other facets of your stay.

After gathering all the important details, the initial phase of planning your drug detoxification begins. Try to provide as many detailed answers as possible so your providers can create a specialized treatment plan that considers everything shared.

Step 2: Payment and Insurance

Addiction recovery should be available to any addict who requires help. As such, most treatment centers work with insurance providers to find the best treatment option for you.

If there is a question about insurance coverage or any special information or details that affect the insurance coverage of the admissions, treatment centers relay that information and work with you to ensure the best outcome possible.

In order to make the admissions process as fast as possible, the center normally collects your insurance and payment information during the initial phone call intake assessment.

Take some time to call your provider to make sure they can cover treatment and other factors related to admissions. If there are exclusions, be sure to have them explain them in detail to help you know what to expect.

Step 3: Arriving at Treatment

While a treatment center may gather plenty of information over the phone, it’s likely you’ll still need to go through a detailed intake process upon arrival. This is an essential step to ensure all the information that’s needed, and all details collected during the initial phone call are indeed accurate.

Centers confirm your medical history, substance use history, and go through an evaluation to create a custom addiction treatment plan geared specifically to you and your needs. This intake process does not require intensive interviews, and you can feel comfortable with the caring staff while they do the initial and in-person intake exam.

This might be stressful initially, but a good facility takes every measure to ensure you can relax and provide the best feedback and details to get the best outcome during your time at the facility.


Starting the drug and alcohol addiction recovery journey can be overwhelming. When you begin rehabilitation, you may feel confused and uncertain, but the caring staff does their very best to make you feel comfortable, safe, and at home, committed to ensuring that each patient gets the compassionate care and attention they need to start their path to recovery.

For more information, call Zinnia Health at (855) 430-9439.

Call us
Ready to get help?
(855) 430-9439
Why call us? Why call us